Frequently Asked Questions | Karvaan Tours

Question 1

How do I make a booking?

Accepted Answer

Making a booking is very easy as you need to choose your favorite tour package, date, number of participants, and the type of vehicle, and follow the process of completing the secure payment. After the confirmation of your booking, you will get an instant confirmation email containing the tour details.

Question 2

Is it possible to change my reservation?

Accepted Answer

Of course, you are allowed to change your booking until 24 hours before the tours start time. In order to change, please call our customer support department or through the Manage Booking facility in your online account.

Question 3

What are your methods of paying?

Accepted Answer

We take all types of large payment methods, such as Credit/Debit Cards Visa, Mastercard, American Express, PayPal, and Bank Transfers. With our tested and reliable payment gateway, all payments are done safely.

Question 4

When can I get the booking confirmation?

Accepted Answer

Once your payment has been successfully processed, you will also get an instant confirmation email. In case you do not get it in a few minutes, then you may refer to your spam or junk mail, or get in touch with our support team.

Question 5

What is the average time applied to a refund?

Accepted Answer

When approved, refunds are normally performed in 5-7 business days. Processing by the bank or card can inspire an extra 5-10 business days, based on your banking company. Generally, a majority of the refunds will be done within 7-15 days of business when your cancellation request is received.

Question 6

Will you refund me in case the tour is cancelled by you?

Accepted Answer

Yes. In the event that Karvaan Tours has to cancel your tour because of weather, problems with the operation, or other unforeseen conditions, the entire amount of the tour will be refunded (100%), or you can postpone your tour without an additional fee. We will inform you in time and direct on the refund process or rescheduling process.

Question 7

Which vehicles do you use in tours?

Accepted Answer

We travel in clean, comfortable, and well-maintained modern vehicles that have air conditioners. Transportation can be in the form of sedans, vans, minibuses or coaches depending on the number of people. Luxury car tours can also be a part of the private tours.

Question 8

Are the tour guides conversant in English?

Accepted Answer

Yes, we have all professional tour guides who are well trained in speaking fluent English. They do not only provide historical and cultural information, but also make sure that your experience is interesting, educative, and unforgettable.

Question 9

What is included in the tour price?

Accepted Answer

Our tour prices are normally inclusive of transportation, English and Hindi speaking guide services, entrance fees and scheduled activities. Meals, personal costs, and non-compulsory activities are only provided upon indicating them in the tour description.

Question 10

Can I customize a tour?

Accepted Answer

Absolutely. We offer exclusive and customized tours of your liking. You have the ability to change the destinations, length, pace, and interests, like a family friendly vacation, cultural experience, or a luxury one, we will make it to suit your travel purposes.

Question 11

Do you insure your cars and drivers?

Accepted Answer

Yes. Our vehicles are completely insured, and our drivers are professionally licensed and trained. We put safety as a priority and perform regular maintenance check-ups to make sure that every journey is safe.

Question 12

Do you provide child seats?

Accepted Answer

Yes, we have child safety seats on request. It would be good to state your needs during the booking period so that we can make sure that proper equipment will be provided to you during the tour.

Question 13

Are your tours wheelchair friendly?

Accepted Answer

Much of our tours are accessible to the handicapped such as available accessible vehicles and some attractions. Contact us beforehand to ensure the accessibility options and make the experience comfortable to all participants.

Question 14

What should I carry during the tour?

Accepted Answer

We recommend bringing a valid ID or passport, easy to wear clothes and footwear, water and snacks, a photo camera or phone, and weather attire such as umbrellas or jackets. Before going out on tour, you will be given more details by your guide.

Question 15

How do I create an account?

Accepted Answer

You can create an account by clicking on the Sign Up button on our website or mobile app. Enter your name, email address, and password, then verify your email to complete registration. An account allows you to manage bookings, save preferences, and access exclusive offers.

Question 16

I forgot my password. What should I do?

Accepted Answer

If you forget your password, click the Forgot Password link on the login page. Enter your registered email, and we will send you a password reset link. Follow the instructions to securely create a new password.

Question 17

Can I view my past bookings?

Accepted Answer

Yes. After logging into your account, you can view all past and upcoming bookings under the My Bookings section. This allows you to review itineraries, download invoices, and make modifications if allowed.

Question 18

Is my personal information secure?

Accepted Answer

Absolutely. We prioritize the privacy and security of your data. All personal information is stored securely and processed according to our Privacy Policy. Our website uses encrypted connections (SSL) to ensure your details are safe during transactions and account management.